How do I report a missing reward or virtual-currency purchase?

Select Purchases and Virtual Currency in the contact form and include the purchase date, amount, platform, transaction reference and the name of the missing reward. Do not include complete card information.

How do I ask about a sweepstakes prize redemption?

Select Sweepstakes and Prize Redemption and provide the request date, current account status and any reference shown in your account. Additional identity or eligibility verification may be required through a secure channel.

Contact Dogg House Casino Support

Q: What information should I include in a support request?

Include your account email, the relevant game, promotion or transaction, the approximate date and time, the device used and a clear description of the issue. Do not send passwords, one-time security codes or complete payment-card details.

Q: Should I send identity documents by email?

No. Do not send government identification or other sensitive documents in the initial message. Support will provide a secure verification method when documents are required.

Get help with account access, virtual currency, purchases, promotions, sweepstakes, prize redemptions, privacy requests, responsible gameplay and technical issues.

Choose the most relevant support topic and include clear account and transaction details. Never send passwords, one-time security codes or complete payment-card information.

Send a Support Request Email Support

Choose the Right Support Topic

Account and Login Registration, password resets, locked accounts and account access. Purchases and Virtual Currency Missing Dogg Coins, purchase status and transaction questions. Promotions and Rewards Welcome rewards, daily bonuses, codes and campaign eligibility. Sweepstakes and Prizes DCH, eligibility, verification and prize-redemption requests. Technical Support Games not loading, display errors, browser and device problems. Privacy and Responsible Gameplay Privacy rights, account controls, breaks and gameplay concerns.

Send a Support Request

Required fields are marked with an asterisk. A phone number is optional.

This page does not send or store form data on the website. After you complete the fields, the button will open your default email application with the message prepared for support@dogghousecasino.org.

First name *

Last name *

Email address *

Phone number (optional)

Account email (if different)

Support topic *

Subject *

Message *

Do not include passwords, security codes, full card numbers or identity documents.

I confirm that the information provided is accurate and may be used to review and respond to this request under the Privacy Policy.

Email Support Directly

Direct Contact

Email:

support@dogghousecasino.org

Mailing address
Dogg House Casino & Sportsbook
1041 N Dupont Hwy
Dover, DE 19901
United States

Before You Submit

Use the email connected to your account.
Include dates, game or promotion names and reference numbers.
Describe the device, browser and error message for technical issues.
Do not create duplicate requests about the same issue.

Account Security

Support will never ask for your password or one-time security code. Report suspicious messages and do not follow login links from unknown senders.

What to Include in Your Request

Request type	Helpful information	Do not include
Account access	Account email, last successful login and error message	Password or security code
Purchase or virtual currency	Date, amount, platform and transaction reference	Complete card or banking details
Promotion or reward	Offer name, claim date, eligibility details and screenshot description	Unnecessary personal documents
Prize redemption	Request date, balance type, status and reference number	Identity documents in the initial request
Technical issue	Device, operating system, browser, game and exact error	Remote-access credentials

Privacy Requests

Select Privacy Request to request access, correction, deletion or another applicable privacy right. State the right you wish to exercise and identify the email connected to the relevant record.

We may request limited additional information to verify identity. Review the Privacy Policy for more information.

Responsible Gameplay Support

Contact support if you need help reviewing account controls, taking a break, managing optional purchases or understanding responsible social gameplay tools.

For guidance before contacting support, visit Responsible Social Gameplay.

Contact and Support FAQ

What information should I include in a support request?

Include the account email, relevant game, promotion or transaction, approximate date and time, device used and a clear description of the issue.

How do I report a missing reward or purchase?

Select Purchases and Virtual Currency and include the transaction date, amount, platform, reference number and the missing item. Do not include complete payment-card information.

How do I ask about a prize redemption?

Select Sweepstakes and Prize Redemption and provide the request date, current status and any account reference. Verification may be required through a secure channel.

Can I submit a privacy request here?

Yes. Select Privacy Request and state whether you are requesting access, correction, deletion or another applicable right.

Should I send identity documents in my first message?

No. Do not send identification documents in the initial message. Support will provide a secure verification method when documents are required.